Customer Care Process

Making Sure You Are Delighted

As what was once just an idea becomes your new dream home, you’ll develop a deep sense of satisfaction.  Sunrise Builders, Inc. involvement in seeing your dream come true stems from our Customer Care Process: 

Marquette Michigan New Construction Home Builder1.  Pre-construction meeting. At this meeting you’ll receive our “Homeowner’s Guide” that will walk you through the building process to help you better understand it. You will also meet our professional team who will actually turn your dream into reality.              

2.  Electrical/Framing walkthrough. Together we walk through your new home in Marquette County during the framing stage, go through room by room and select locations for your lighting, telephone, cable and all electrical outlets.  Also at this time you and the Sunrise Team will determine the type of lighting you would like in each room, where we will then prepare a light fixture list to aid you in purchasing your lights.

3.  Quality assurance inspection. Many scheduled inspections are done on your home at different stages throughout the new home building process.  Quality is always one of our main focuses on your new home. We will make sure all is in order before your closing.

4.  Home Orientation. A thorough introduction by Sunrise Builders’ team member covering everything you need to know about your new home in Marquette Michigan. At this time you will be given a Warranty/Maintenance manual that has all kinds of important information about your new home.

5.  60-day follow up. We’ll check in on you to make sure things are fine after you’ve settled in. 

6.  11-month walk through. Just to be certain, we return to reaffirm our promise that you will be a delighted customer.  At this visit, our team will walk-through the home with you to go over any items that may need attention after the home has settled. We will also check your heating system and provide filter cleaning at this time. 

The Sunrise Builders, Inc. Team